Cancellation Policy for Sirasha Tech Solutions App
At Sirasha Tech Solutions, we strive to provide you with the best user experience and ensure transparency in our operations. We understand that there might be instances when you need to cancel a booking or service. This cancellation policy has been designed to be fair to both users and our service providers, allowing us to maintain the high standard of services we offer.
1. Cancellation Window:
Emergency Services: Emergency service bookings cannot be canceled once they have been confirmed by a service provider. These services are meant to address immediate needs, and we are committed to providing prompt assistance.
Scheduled Services: For scheduled services such as vehicle rentals, technical services, and product deliveries, you can cancel your booking up to 3 hours before the scheduled time without incurring any cancellation charges.This timeframe ensures that our service providers can adjust their schedules accordingly.
2. Cancellation Charges:
If a booking is canceled within the allowed cancellation window, no charges will be imposed, and any prepayment made will be fully refunded without transaction charges
If a booking is canceled after the cancellation window, a cancellation fee equivalent to 20% of the total service cost will be applied. This fee acknowledges the time and resources our service providers allocate for the booking.
3. Refund Process:
4. Extenuating Circumstances:
5. Discretion of Sirasha Tech Solutions:
We encourage our users to review the details of their bookings carefully before confirming, ensuring accuracy and avoiding the need for cancellations. Our cancellation policy aims to maintain a balance between user convenience and the dedication of our service providers, allowing us to continue offering top-notch services to our valued users.
If you have any questions or need assistance, please contact our help center at info@techsolutions.tech or call us at +256774821805.
Thank you for your understanding and cooperation.
Sincerely,